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SERVICE DELIVERY MANAGER (TS CLEARED)
Springfield, VA · Information TechnologyNorthHill Technology Resources has a need for a Service Delivery Manager to support a Federal Program in Springfield, VA, This is a direct-hire role with our client, a small, fast growing Federal Integrator. Excellent compensation, benefits and company culture. Due to the nature of the work, candidates must have an active Top Secret clearance, will process for TS/SCI with CI Poly.
Service Delivery Managers (SDMs) are assigned to specific mission area's supporting numerous customer programs across the agency. The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps. The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base. The selected candidate will interface with various stakeholders to include: engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program. The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving.
WHAT YOU’LL NEED TO SUCCEED:
EDUCATION:
Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
QUALIFICATIONS:
5+ years of related experience
REQUIRED SKILLS:
DESIRED SKILLS:
Service Delivery Managers (SDMs) are assigned to specific mission area's supporting numerous customer programs across the agency. The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps. The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base. The selected candidate will interface with various stakeholders to include: engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program. The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving.
WHAT YOU’LL NEED TO SUCCEED:
EDUCATION:
Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
QUALIFICATIONS:
5+ years of related experience
REQUIRED SKILLS:
- Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
- Familiarity (technical and performance requirements) with our customer's IT systems and segments
- Ability to inspire and work collaboratively in a virtual environment and effectively communicate technical issues in a non-technical manner
- Understands the "why" behind customer needs and can clearly articulate it to others
- Possess troubleshooting and problem-solving skills involving large, complex systems
- Possess analytical, organizational, and decision-making skills
- Excellent verbal and written communication skills
- Active TS/SCI clearance required and eligibility to obtain a CI poly
DESIRED SKILLS:
- Experience in systems engineering and roadmap development in support of customer initiatives and requirements
- SharePoint Design
- Microsoft Office Products (Excel, PowerPoint, Project, Word)
- Service+/ServiceNow (Service Request and Analytics modules)
- Project Management/Agile experience