NorthHill Technology Resources has a need for a Cloud Support Administrator to support a Federal Program in Springfield, VA.  This is a direct-hire role with our client, a fast-growing Federal Integrator.  Outstanding compensation and benefits!  Due to the nature of the work, US Citizenship and an active Top Secret Clearance is required.


Cloud Operations Administrator –Mid 

Job Description:

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

 

Key Responsibilities:

· Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.

· Respond to and resolve customer issues, providing top-tier technical support and customer service.

· Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.

· Engage in application monitoring to assist in identifying and addressing application performance or availability issues.

· Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.

· Develop and maintain comprehensive documentation for application support procedures.

 

Education and Experience:

· Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.

· 5+ years of experience in IT, with a strong focus on cloud operations and customer support.

 

Required Skills:

· Proficiency with AWS cloud services and infrastructure management.

· Exceptional troubleshooting and problem-solving skills.

· Experience in providing customer-focused technical support.

· Knowledge of Linux distributions (e.g., RedHat, CentOS).

· Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).

· Excellent communication and collaboration abilities.