NorthHill Technology Resources has a need for a Cloud Operations Engineer to support a Federal Program in Springfield, VA.  This is a direct-hire role with our client, a fast-growing Federal Integrator.  An active Top Secret Clearance is required.


Cloud Operations Engineer 

Job Description:

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

What You'll Need to Succeed:

Education and Experience:

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 5+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.