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ELECTRONIC SECURITY SYSTEMS TECHNICIAN

Fort Belvoir, VA · Telecommunications
NorthHill Technology Resources is seeking a Sr. Electronic Security Service Technician for a Federal Program at Fort Belvoir, VA.  This role requires US Citizenship and an active DOD Secret Clearance.


Job Description
 Provide process-driven technical services including:
•On-site diagnosis of problems or Non-technical fixes
•Troubleshoot and repair system failures
•Schedule system cleanings and Preventive maintenance
•Prioritization and planning as well as System assessments
•Interface with cloud based service system
•Updating online tickets in a timely fashion
•Contacting customer with the estimated time of arrival
•Escalation of problems when appropriate
•Interfacing with service management and procurement for needed parts
•Accurately report service data
•Perform service on all installed electronic security system products:
   1.     Intrusion detection systems and equipment
   2.     CCTV systems and equipment
   3.     IP video systems and equipment
   4.     Access control systems and equipment
   5.     Network based systems
•Provide on-site and remote customer support
•Interact in a professional manner with customers to foster positive customer relations
•Maintain effective communication with Support Services Team
•Communicate serious problems to appropriate team members
•Develop working knowledge of all operating standards, practices, and procedures
•Complete equipment cleanings as specified by service contracts
•Organize and manage truck stock parts and tools
•Support special projects as needed

Qualifications

Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (VAR certifications acceptable)

•5+ years’ work experience in electronics
•A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems and life safety systems
•Working knowledge of any or all of the following products; Software House C*Cure, Lenel, AMAG, Hirsch, DMP, Bosch, ExactVision, Pelco, ONSSI, Milestone is a plus.
•Ability to be State certification for security service/installation required
•Experience in commercial or government electronic security maintenance, service, or installation preferred
•Shift adaptability is a plus
•Knowledge and awareness of personal safety requirements
•Able to stand most of the day, occasionally life heavy loads, and work long hours
•Outstanding interpersonal and customer service skills as well as the use of tact and ordinary courtesy is a must
•Ability to be a team player

Additional information
Education: High School Diploma
Desired Certifications: Software House, Milestone, Security+,
Other:
  • Functional responsibilities may include situations requiring working alone or as part of an installation team in the conduct of an installation and/or services noted above.
  • US Citizenship and current DOD Secret Clearance is required.
  • Must be literate in both spoken and written English.

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