We have an immediate need for a strong ServiceNow Developer to help lead end to end ServiceNow implementations, technical teams and successful delivery of the project. Thisposition is fully remote. The ServiceNow Developer should have clear understanding of ITSM and ITIL processes and applying those processes on ServiceNow platform. This includes ServiceNow platform customization, implementation, configuring workflows, process automations, system notifications and maintenance and configuration.
Meet with stakeholders to understand requirements, perform gap-analysis, determine design and identify appropriate deployment strategy.
Perform gap analysis with ITSM and ITIL process, product capabilities and business requirements to provide a comprehensive solution
Configure and customize ServiceNow application/solution that includes screen designs, workflow configuration, reports, data imports, integration with third party software, and custom application development as per business requirements and expectations using out-of-box features
Provide administration, application development, maintenance, and technical support by using product best practices and techniques to configure robust solutions.
Follow best practices and continuous improvement process to identify future upgrade issues and design considerations
Periodically update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
Respond to technical issues in a professional and timely manner.
Develop, maintain, and execute reports to ensure system operation meets performance targets.
Create and maintain system design and operations documentation.
Complete other duties as assigned
Bachelor’s Degree from an accredited college or university; Additional experience would be considered in lieu of degree
At least ten (10) years of IT experience
5+ years in ServiceNow configuration and development experience with ITSM, CSM and/or equivalent
Support, perform and troubleshoot deployment issues.
Review the existing documentation and document technical specifications.
Perform maintenance on existing software products and contribute knowledge of business applications.
Contribute as necessary to the development of all project artifacts throughout the system development life cycle.
ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification
Deep functional and technical knowledge of the ServiceNow configuration and implementation
Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management
Ability to obtain and maintain public trust security clearance