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Springfield, VA · Information Technology

NorthHill Technology Resources has a need for an Operations and Support Engineer to support a Federal Program in Springfield, VA.  This is a direct-hire role with our client, a fast-growing Federal Integrator.  Outstanding compensation and benefits!  Due to the nature of the work, US Citizenship and an active Top Secret Clearance is required.

 Operations and Support Engineer 


· Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.

· Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.

· Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.

· Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)



· Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.


QUALIFICATIONS: 8+ years of related software development experience

Required Skills:

· Proficiency in system administration and maintenance

· Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).

· Experience with Containerization and Kubernetes.

· Troubleshooting and problem-solving skills related to hardware, software and network issues.

· Ability to perform root cause analysis for system failures and implement corrective actions.

· Basic experience with scripting languages such as Python, Bash, or PowerShell.

· Capacity to make decisions under pressure and manage competing priorities.

· Strong communication skills to liaise with stakeholders and convey technical information effectively.

· Strong analytical and critical thinking skills.

· Ability to work independently as well as in a team environment.

· Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

· Active TS/SCI clearance required and eligibility to obtain a CI poly


Desired Skills:

· Experience managing container platforms (e.g., Openshift, Rancher)

· Strong experience with scripting languages such as Python, Bash, or PowerShell

· Ability to troubleshoot Postgres Databases

· Familiarity with graph databases (e.g., RedisGraph, Neo4j)

· Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)

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