Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solutions objectives are met.
Interprets demand forecasts and assists functional areas or departments in planning and delivering end to end services
Oversees account specific service problems and the prioritization of work requests
Maintain records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
Assists in developing new business proposals and introducing new technologies to enhance competitiveness of company products and services.
Identifies service improvements to increase customer satisfaction. Communicates improvement need to appropriate parties to ensure timely implementation and to maintain client satisfaction
Strong background utilizing MS Office Products
Able handle multiple projects/task simultaneously
Knowledge of infrastructure IT hardware
Able to follow Standard Operating Procedures to resolve Hardware/Software incidents and service request.
Able to provide project/implementation updates to the client and executive leadership team