Job Functions:

Requirements and Technical Skills:

• Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solutions objectives are met. 
• Interprets demand forecasts and assists functional areas or departments in planning and delivering end to end services
• Oversees account specific service problems and the prioritization of work requests
• Maintain records of expenditures to ensure that costs do not exceed approved budgets.  Identifies and escalates issues related to budgetary compliance in relation to expenditures.
• Assists in developing new business proposals and introducing new technologies to enhance competitiveness of company products and services.
• Identifies service improvements to increase customer satisfaction.  Communicates improvement need to appropriate parties to ensure timely implementation and to maintain client satisfaction
• Strong background utilizing MS Office Products
• Able handle multiple projects/task simultaneously
• Knowledge of infrastructure IT hardware
• Able to follow Standard Operating Procedures to resolve Hardware/Software incidents and service request.
• Able to provide project/implementation updates to the client and executive leadership team