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Locations, Various · Information Technology

Job Functions:

Requirements and Technical Skills:

  • Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solutions objectives are met. 
  • Interprets demand forecasts and assists functional areas or departments in planning and delivering end to end services
  • Oversees account specific service problems and the prioritization of work requests
  • Maintain records of expenditures to ensure that costs do not exceed approved budgets.  Identifies and escalates issues related to budgetary compliance in relation to expenditures.
  • Assists in developing new business proposals and introducing new technologies to enhance competitiveness of company products and services.
  • Identifies service improvements to increase customer satisfaction.  Communicates improvement need to appropriate parties to ensure timely implementation and to maintain client satisfaction
  • Strong background utilizing MS Office Products
  • Able handle multiple projects/task simultaneously
  • Knowledge of infrastructure IT hardware
  • Able to follow Standard Operating Procedures to resolve Hardware/Software incidents and service request.
  • Able to provide project/implementation updates to the client and executive leadership team    


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